How to search for a property
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Search by city :
Click on the map on the desired destination or enter the name of the city in 'Where
do you want to go?'.
Search by Country:
If the country you wish to visit is not included in the map, click on 'Other Countries'.
You will find a comprehensive list of all the countries that are not included on
the homepage map.
Properties with online availability:
These are properties included in the Multirez.net online reservation system, enabling
you to view the property web pages, to immediately check availability and prices
and to send a reservation request directly to the hotel.
Properties not bookable online:
These are properties which cannot be booked online. You will find all the details
(i.e., telephone, fax) allowing you to contact the property directly. |
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How to check availability
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You have two options: You can either check availability in all the properties in
the city, or click on a single property and check its availability. Please remember
to insert arrival and departure date, and the correct number of persons and rooms. |
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How to make a reservation
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Once you have found a property that satisfies your needs, click on the facility
name or on 'details'. If you wish to book the availability the system has found,
click on 'Book' - or 'Modify' to change your reservation details.
To submit the reservation request, please complete the form, including your credit
card details. After clicking on 'Continue', it is possible to control your reservation
request and personal details.
Before confirming your reservation request please read the cancellation policy carefully
and should you have additional requests, it is possible to write them in the blank
space. At this point your reservation request will be confirmed. Please note your
reservation number for your reference.
Please be informed that all information is sent via Secure Server, ensuring
that your personal details can only be viewed by yourself and the recipient (ie.
the hotel).
Two categories of reservation requests are possible: Instant bookings and
Bookings on Request. In the first case (Instant bookings) you will receive
an automatic confirmation message from the hotel via the Multirez.net system. You
will not receive any further confirmation from the hotel, since this confirmation
message is definite.
In the second case (Bookings on Request) you will receive an email informing you
that the property has received your request. The property will then respond via
email within 48 hours either confirming or cancelling your request.
Bear in mind that your request will be confirmed by the property and until then
do not consider it as confirmed. When the status of your booking appears as OK in
your user account you can rest assured that it has been confirmed by the property.
In order to receive confirmation via email make sure that the address you enter
when sending your booking request is correct. If you enter an incorrect e-mail address
you will not be able to receive a reply from the hotel and this could lead to communication
problems and misunderstandings. Therefore, it is crucial that you make sure all
data is correct. |
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How to check the status of your reservation
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You can check the status of any reservation request by entering into 'Your reservations'
with your registered email address and password where you can view all your current
reservations. You can control the status of your reservations in the 'status column'.
The status of the booking can be as follows:
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CONFIRMED: Reservations confirmed by the property |
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CANCELLED: Reservation cancelled |
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A-VOID: Reservations cancelled by Multirez
for NO-SHOW |
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How to cancel a booking
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Please be informed that all bookings need to be cancelled in your user account within
the valid cancellation timeframe in order to avoid penalties. After the cancellation
deadline has expired, it is necessary to contact the property directly, since in
this case only the property itself can decide whether or not to cancel a booking
free of charge.
To cancel a booking, please select 'Your reservations' on the Multirez.net homepage
and enter your registered email address and password. From here, you can view the
list of the reservations made.
Click on the link 'Cancel this reservation' next to the reservation number and then
click on YES. Your booking will then be cancelled in our system and there is no
need for any further contact with the hotel on your part.
To check that you have cancelled your booking correctly, you can click on 'Your
reservations' on our homepage, and you will see that the status of your reservation
is 'CANCELLED'.
Multirez.net does not accept cancellation requests sent via email to our Customer
Service Department, even if the request is sent before the cancellation policy expires.
All cancellations need to be made following the above instructions.
Should the cancellation not be made accordingly, Multirez.net is not to be held responsable
for eventual penalties charged to your credit card by the property. |
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How to modify your reservation
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Unfortunately, it is not possile to modify a booking in the system. You must cancel
the reservation, following the instructions above (See 'How do I cancel a booking?'),
and follow the reservation process again. After the cancellation deadline, it is
also necessary to contact the property directly, since in this case only the property
can accept changes free of charge. |
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Security/Privacy
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Registration:
The information requested when registering is needed for the reservation management
and is completely confidential. All information is sent via a Secure Server, providing
the highest level of security available.
Credit Card Details:
Your credit card details are necessary in order to guarantee bookings and no charges
will be made unless specifically requested by the property as deposit (it would
be specified in the cancellation policy of the individual property) or in case of
late cancellation or no show. Credit card information is sent directly to the property
via Secure Server, ensuring these details are protected. |
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General Terms and Conditions
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1. Application field
These General Terms of Business apply to your reservations when using the worldwide
Online Reservation System Multirez.net.
2. Booking
Every hotel reservation request made via the Online Reservation System will be transmitted
to the appropriate hotel by Multirez.net. The function of Multirez.net is to establish
a direct link between hotel properties and Internet users. Multirez.net is not responsible
for responses provided by hotel properties to the reservation requests.
3. Copyright of contents published on Multirez.net
Multirez registered users guarantee copyright of the information published as feedback
regarding the properties in question, or guarantee to have acquired the rights of
copyright and reproduction of the above mentioned feedback on Multirez.net and that
the use of the above mentioned feedback by Multirez.net does not in any way constitute
a violation of copyright or any other violation of third party interests.
Multirez.net has the unlimited right (but not the responsibility) to verify, publish,
refute or exclude from publication, all or part, of your opinion. Therefore, if
Multirez.net maintains that what you have written is not suitable for publication,
Multirez.net has the absolute right to exclude it.
Feedback such as that contained in the following list is prohibited. All participants
guarantee that they will not submit feedback that
- is deliberately false or biased;
- is pornographic, immoral or in any other way offensive;
- is defamatory or criminal in any way;
- is against the Constitution, the law, public law and order, or contains extremist
views, or comes from banned organisations;
- contains viruses or other content that may palce at risk/damage or could place
at risk/damage other computers in terms of software or hardware;
- represent chain emails or surveys.
In case of breach of the copyright laws or of the terms and conditions, Multirez.net
reserves the right to claim compensation.
Users relieve Multirez.net from any claim that a third party may arise against Multirez.net
for misuse of the material. Multirez.net reserves the right of defence against such
claims. The user in question will reimburse Multirez.net of all juridical costs and
will support Multirez.net against claims of third parties, submitting all necessary
documentation.
4. Use of the mailing service on Multirez.net.
Please make sure you express yourself in an appropriate manner, with no offensive
content. Be reminded that the service provided can not be exploited to circulate
market researches,contests,hoaxes,adverts, slanderous messages, or to convey inappropriate
contents, names, material or information. Also, it is forbidden to enter links or
information which could spread viruses,Trojan horse, worms, corrupted files or any
other software or program which could harm other hardware or software. Please do
not send material using someone else's e-mail address as sender.
In case of breach of the copyright laws or of the terms and conditions, Multirez.net
reserve the right to claim compensation.
Users who take advantage of the mailing service provided by Multirez.net, relieve
Multirez.net from any claim that a third party may arise against Multirez.net for misuse
of the material. Multirez.net reserve the right of defence against such claims. The
user in question will reimburse Multirez.net of all juridical costs and will support
Multirez.net against claims of third parties, submitting all necessary documentation.
5. Contract for accommodation and payment.
The accommodation contract comes into being at the time of the confirmation of the
reservation request by the hotel. Payment of the confirmed Multirez.net room rate
will be made directly to the hotel. All rights and obligations arising from the
ensuing accommodation contract exist directly and exclusively between the booking
party and his/her chosen hotel.
6. Modifications and cancellations
In order to avoid misunderstandings, all modifications and cancellations should
always be made via the Multirez.net Reservation System.
7. Property categories and information
Property classification is based on national standards and regulations. Hotel star-rating
provides an indication, without obligation, of the hotel standard, bearing in mind
possible self-assessment by the hotels. All property information, description and
images are based on those supplied by the property itself.
8. Room rates
All the rates found in our website are provided directly by the properties and are
per room and per night. Depending on the hotel selected breakfast is included or
not included in the price (if not specified at all breakfast is not included but
it is convenient to contact the hotel for further information). As a general rule
rates contemplate taxes but this depends on the country visited. For instance, in
Italy all properties - with some exceptions - include in their fares the relevant
taxes whereas American hotels never do. Be informed that tax values are subject
to changes and therefore, even if taxes are included in the price, they can be calculated
only approximately.
9. Miscellaneous
Multirez.net is not liable for errors in processing or transmitting data. It is
forbidden to transfer any data or information to third parties without the authorisation
of Multirez Net, Roma. The contract is under the Italian jurisdiction. Court of
jurisdiction is Rome. |
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Terms of use
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1. Acceptance of Terms
Thank you for choosing Multirez Net. The services we provide to you are subject to
the following Terms of Service ("TOS"), which we may update periodically without
notice.
2. Description of Service
Multirez Net allows its registered users to book accommodations online. Unless otherwise
stated, new features or enhancements shall be subject to these same TOS. The user
accepts that Multirez Net's service is provided "AS-IS" and that our company is not
responsible if the information provided by its property clients is not updated or
accurate, nor is our company responsible for the deletion, loss or non-delivery
of information. The property owner is solely responsible for responding to and/or
fulfilling the booking request. The use of the Multirez Net reservation system is
free of charge.
In order to use Multirez Net's service, the user must have access to the World Wide
Web, must pay any fees or for any equipment associated with that access.
3. User Registration Obligations
In order to use the Multirez Net service, the user agrees to: (1) provide accurate
and complete personal information as required on the registration form; and (2)
promptly update the data in order to maintain its accuracy and completeness. If
the user provides any information that is found to be inaccurate, Multirez Net retains
the right to suspend or terminate the user's membership and to refuse any and all
current or future use of the Multirez Net service.
4. Multirez Net Privacy Policy
The registered personal data and additional information are subject to our Privacy
Policy. For more information, please refer to the "Privacy Policy" section.
5. Member Account Integrity
When a user makes a reservation with Multirez Net, our system generates a password
to access the user's personal account, together with the email address provided
during the booking process. The user is responsible for maintaining the integrity
of the email address and password, and is solely responsible for all activities
that occur under that account. The user is to notify Multirez Net immediately of any
unauthorized use of the password or account. Multirez Net is not to be held liable
for any loss or damage arising from the user's failure to comply with this section.
6. Termination
The user accepts that Multirez Net, in its sole discretion, may deactivate the user's
password and account or terminate the use of its service for any reason. The company
may, at any time, discontinue providing the service with or without notice. The
user accepts that Multirez Net shall not be held liable for any termination of the
user's access to the service.
7. Disclaimer and Limitation of Liability
The user accepts that Multirez Net does not guarantee that its service will be error-free,
secure, updated or without interruption. The company cannot guarantee that the information
found on its website is error-free, accurate or reliable. Furthermore, the user
accepts that Multirez Net is not responsible in any way for any damage done to the
computer equipment or other loss of data resulting from using the Multirez Net service.
The user understands and accepts that Multirez Net is not to be held liable in any
way for any damage or loss, financial or otherwise, resulting from the use or inability
to use the Multirez service, nor for the costs neccessary to find alternative accomodations
resulting from any malfunction of the Multirez Net online reservation system, nor
for unauthorized access of, alteration to, or misuse of your personal account information. |
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Privacy Policy
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Thank you for choosing Multirez.net. We know there are many travel sites on the Web
today, and we appreciate your choice of our service. We value our relation with
our registered users and, therefore, do our utmost to protect their privacy and
to earn their trust. Here you will find an explanation of Multirez Net's Privacy Policy,
designed to put our customers' interests first.
Registration
When becoming a registered user of the Multirez Net service (Multirez.net) you will
supply us with your name and email address. We require this information in order
to (a) establish a free membership with Multirez.net; (b) enable you to reserve accommodations
online; and (c) if necessary, to allow our company or property owner to contact
you if necessary.
In accordance with the article n.10 of the Italian Law 196/2003, Multirez Net declares:
a) The data collected via the registration form are used to finalize activation
of reservation services;
b) It is mandatory to submit one's personal information in order to the reservation
services for the user. Thereofre, if a user refuses to submit one's personal information,
he/she will be denied access to the the reservation services;
c) The data collected will only be transferred to individuals associated to the
online reservation service and authorised to carry out the reservation service;
d) The registered user is safeguarded by the Article n.13 of the Italian Law 196/2003;
e) Party responsible for handling the data collected: Multirez Net SpA, Via della
Camilluccia 693, 00135 Roma, Italy.
Cookies & IP Addresses
In simple terms, a 'cookie' is a message given to a Web browser by a Web server.
Each time a browser requests a Web page from a server, this message is then sent
back to the server. Thus, cookies are used to identify users and the use of Web
pages. Multirez.net uses cookies. Multirez Net also collects IP addresses for technical
reasons. Multirez.net may contain Web links which can gather personal information
about you; our Privacy Policy does not pertain to such Web sites.
Who has access to my personal information?
When you request accommodations using the Multirez.net service, Multirez Net supplies
your registration information to the property in order to confirm your reservation
request. Only the property and Multirez Net have access to your personal information.
Multirez Net does not sell or provide access to your personal information to any parties
other than these.
How is my personal information protected?
The information you provide to Multirez.net is protected using Secure Socket Layer
(SSL) encryption, ensuring the security of the data transmission. The registered
user is solely responsible for maintaining the integrity of personal passwords and
account information. When online, Multirez Net advises its users to be cautious with
regard to personal information.
Disclosure as required by law
In certain instances, such as by law, court order or as requested by government
or law enforcement authority, Multirez Net may be compelled to disclose member information.
The company may disclose member information if, in good faith, it believes that
disclosure is necessary to protect the rights and/or property of the company. |
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